Terms & Conditions
Welcome to pets-mall.net. Pets-mall.net is owned, managed and operated by P.Mall Company, by using pets-mall.net you agree to be bound by its conditions of use, legal notices, privacy policy and all disclaimers and terms and conditions that appear elsewhere on pets-mall.net
“This page sets out the legal “Terms & Conditions” under which we sell any of the Products listed on this website to you. Terms and Conditions are subject to change at any time & you should check them before making a new purchase. We seek to comply with international standards in distance-selling and e-commerce at all times, if you have any concerns, please contact us. “
Your Order and Payment
- By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products at the stated prices as at the date and time of your order. We reserve the right to alter the prices of Products from time to time, for example during promotional periods or where a Product is incorrectly priced. If the Product’s correct price as at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. The price is exclusive of any value added tax (i.e. VAT or other similar taxes or charges) applicable under the prevailing law.
- You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. By providing your personal and payment information, you authorize us to share such information with relevant third parties such as payment processing providers and delivery companies. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable).
Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only upon delivery to you subject to full payment having been received. If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. This might be because a Product is out of stock or because we have identified an error in the price of the Product. If you have already paid for the Products we will provide you with a full refund as soon as reasonably possible.
Delivery/Collection
We can only process orders for delivery or collection within Egypt only according to the country of your address. You may opt for the Products to either be delivered to your address or to be made available at one of our designated stores for your collection.
If you opt for delivery, please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address.
We will try our best to either deliver the Products to your address or make the Products available for collection at the relevant store by the estimated delivery/collection date set out in our order confirmation email. If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date. We will inform you when the order is ready for collection or has been delivered to your address, as the case may be. If you have opted for collection at one of our stores, you must collect the order within 7 days of notification that the order is ready, failing which we reserve the right to cancel the order, return the Products to our warehouse and (if necessary and possible) process a refund.
If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery. The Products will only be left with a third party (such as building caretaker or a maid) with your express authority.
All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order, or collected from our store (as appropriate). Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Cancellation, Returns, Refunds and Exchanges
Cancellation
If you wish to cancel your order, you may do so by calling our Customer Services department during working hours and within one hour of having placed it. Please note that we cannot accept cancellations outside of these periods as the order will have been processed and can only then be cancelled through our returns/refunds process. If you paid by credit card or debit card and you have cancelled in accordance with this clause then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible but we are not responsible for how long this will take to be reflected on your account.
Returns
If you wish to return your order for a refund or to exchange certain Products, you must inform us within 15 days of receipt of your order, and return the relevant Products to an agreed store or designated drop-off point (if available) as soon as possible in the same condition as supplied, in their original packaging with a copy of the relevant invoice. Please note that any items which had been provided free-of-charge with the relevant Products must also be returned.
Refunds
Subject to the below exclusions, where you return your order or wish to exchange certain Products, we will process a refund upon receipt of the returned/exchanged Products, excluding any delivery charges you paid for. For an exchange, either you will need to place a new order for delivery/collection or, subject to availability; it may be possible for you to purchase the replacement Products in the relevant store.
Note: You must take reasonable care of any Products that you wish to return and not use them. We will not be responsible for any loss or damage caused to the items during your possession.
Promotional Offers
From time to time, we may make available promotional offers on the Website and in such cases specific terms and conditions will apply. Such offers may be time-limited and orders may not qualify if they have not been fully processed by you within the stated time period. Offers may not be combined with other promotions, offers and voucher codes unless otherwise specifically stated. We reserve the right to amend or terminate a promotion at any time without notice.
Errors on our site:
Despite our efforts to ensure that the information on our website is accurate, complete and current, but we make no warranty or guarantee that the information on our website is error-free, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted.